Refund policy
Refunds & purchase issues
Effective 25 September 2026
If something goes wrong
Contact contact@olympcheats.com from your account email and include the order ID, product, payment method and a description of the issue. For cryptocurrency payments, include the network and transaction hash. Do not send passwords, recovery codes or full card details.
Report missing access, an incorrect product, accidental duplicate payment or a technical fault. We will review the payment and license records and explain the applicable correction or remedy. Do not send another payment merely because the first order is still pending.
Consumer rights
Digital delivery does not automatically remove your statutory rights. Where EU/EEA withdrawal rules apply, the right to withdraw from a distance contract is generally 14 days from conclusion of the contract for digital content or services, subject to applicable exceptions. For paid digital content supplied immediately, loss of the withdrawal right requires the legally required prior express consent, acknowledgment and contract confirmation. A statement in these terms alone is not that consent.
A valid withdrawal exception does not remove rights where digital content is faulty, not supplied or not as described. Depending on applicable law and the circumstances, remedies may include bringing it into conformity, a price reduction or termination and reimbursement. Nothing here imposes a 24-hour deadline on statutory claims.
No additional voluntary refund offer
Olymp does not offer voluntary or goodwill refunds beyond refunds and other remedies required by applicable law. This is not a blanket exclusion of withdrawal, non-delivery, duplicate-charge, faulty-content or other mandatory rights. Contact us about any such issue so it can be investigated.
Requesting withdrawal or a required refund
To exercise an applicable withdrawal right, send an unambiguous statement to contact@olympcheats.com identifying your order and the decision to withdraw. No special form is required. You may use: I hereby withdraw from my contract for [product], ordered on [date], order [ID]; name [name], account email [email], address [address], date [date]. Include a signature only if submitted on paper.
Where reimbursement is required, we follow the applicable statutory deadline and normally use the original payment method, unless another method is expressly agreed and permitted by law. Bank or processor posting times may vary. Where a crypto refund is required, contact support to confirm the lawful reimbursement amount and a suitable wallet and network. We never request private keys or recovery phrases. Mandatory refund amounts and timing are not limited by this policy.